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Legal notice

Store Name URUOTTE Online Store
Seller Queen Co.
Name of Supervisor Naoko Sasagawa
Address of head office 4-B, Sugatani Building No. 2, 5-10-5 Minami-Aoyama, Minato-ku, Tokyo 107-0062
Phone number +81 (0)3-5774-6557
FAX number 03-5467-3068
E-mail address a-store@uruotte.com
Webpage https://art.uruotte.com/
Charges other than the product price Domestic Shipping //
Shipping fee: 1,000 yen. Free shipping on orders over 11100 yen.
Overseas Shipping //
To be announced.
Validity of application If payment cannot be confirmed within 10 days of product application, the application will be invalid.
Product delivery time

Domestic Shipping // As a general rule, products will be shipped within 3 business days after receipt of the order.
Overseas Shipping // To be announced.
Payment Methods and Payment Deadlines *May be subject to change
Credit card: Date of order
ApplePay:Date of order
GooglePay:Date of order
AmazonPay: Date of order
Paypal: Date of order

Delivery Method

Domestic Shipping // Delivery Service (Yu-pack)
Overseas Shipping // To be announced.

Return or Enchange

We do not accept cancellations, returns, or exchanges after placing an order. As the outer box or packaging protects the product inside, we are not responsible for any damage to the outer box or packaging.
If there is an initial defect, we will cover the cost of returning or exchanging the product. Please contact us by email within 7 days of receiving the product.

Contact: a-store@uruotte.com

Other

If you have any questions, please contact us at Email a-store@uruotte.com