User Guide
how to order
■ We accept by phone and WEB
Phone: +81 (0)3-5774-6557 ( 10 :00-18: 00 on weekdays) *Closed on weekends and holidays
WEB : https://art.uruotte.com/ ( 24 hours reception)
■For customers who have registered their e-mail address, we will send an automatic confirmation e-mail at the time of ordering and a shipping notification e-mail after shipment.
*For customers who did not receive the email
If you have domain settings (spam settings, etc.) on your computer or mobile phone, you may not be able to receive our emails.
Email address sent from our store : a-store@uruotte.com
■ <<Important>> Response to spoofing and mischievous orders
In order to prevent malicious acts such as "spoofing orders" and "mischievous orders" due to unauthorized use of other people's names, addresses and contact information, we may take the following measures.
・Customers with large orders may be contacted by phone or e-mail after the order has been placed.
・If we are unable to contact you at your registered phone number or email address and we are unable to verify your identity, your order will be cancelled.
・We may refuse your order depending on the status of past transactions.
postage
・Free shipping over 11,000 yen
・Orders under 11,000 yen will be charged 1,000 yen for parcel delivery (Yu-Pack).
・Items marked as “free shipping” do not require shipping.
delivery method
[ Timing of shipment ]
Orders placed before 17:00 are usually shipped within 3 business days.
*Shipping may be temporarily suspended if there are any incomplete entries or if confirmation is required.
■ Courier service (Yu-Pack)
・Date and time cannot be specified
・We will send you an email with the tracking number after shipment.
・Delivery to Hokkaido and Kyushu may take about 3 days after shipment.
・Delivery to Okinawa and other remote islands may take about a week from shipment.
payment method
■ Shopify Payment
Fee: Free
Credit cards ( VISA , Master , JCB , AMEX , DinersClub ), Shop Pay , Apple Pay , Google Pay
■ Amazon Pay
Fee: Free
You can pay with a credit card registered in your Amazon account.
■ PayPal
Fee: Free
You can pay using the payment method registered in your PayPal account.
Returns/Exchanges
If there is a problem with the delivered product, please contact us within 10 days after the product arrives and contact us at the following.
Mail: a-store@uruotte.comPlease note that we cannot accept returns or exchanges due to customer's convenience.
[For customers who did not receive the email]
If you have domain settings (spam settings, etc.) on your computer or mobile phone, you may not be able to receive our emails.
Email address sent from our store : a-store@uruotte.com